Terms & Privacy Policy UK

Terms of Business

1. Glasscovers.com is a trading style of JWE Partners Limited of Suite 51573, 20-22 Wenlock Road London N1 7GU, whose Registered Office is at 4 King Square, Bridgwater TA6 3YF.

Terms such as "we", "us" and "our" refer to JWE Partners Limited t/a Glasscovers.com where they are used in these terms and conditions.

2. We sell to Trade only, and in placing an order with us you agree that you are buying as a business and not as a private individual.

3. If you order from us you agree to be bound by these terms. We will not transact business under any terms other than these, and these terms shall supersede any that you may wish

to apply.

4. We reserve the right to amend these terms at our sole discretion and without notice.

5. Our Privacy Policy forms part of these terms and appears at the end of this document.

Your Order

6. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto our website.

7. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ

and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.

8. Placing an order with us (be it prepaid or otherwise) does not constitute an obligation on us to fulfil it. We reserve the right to reject any order for any reason without explanation.

Your order is acknowledged and accepted by us when we send confirmation of despatch to you or when you collect from our premises.

9. When you place an order online you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

10. Your order will only be accepted by us once your goods have been despatched.

11. You accept that a variance of plus or minus 10% to the quantity ordered is an acceptable variance for items packed in case quantities of more than 200.

12. Where any supplier has increased prices and it is uneconomical for us to supply the goods at the price shown on the website or price list at the time of your order we will give

you the opportunity to cancel your order without penalty.

13. Prices on our website, and indeed all prices quoted by us, are quoted without VAT and you must pay the VAT at the prevailing rate.


14. Time shall not be of the essence in this contract.

15. We shall not be held liable for any consequences of a delayed delivery whatever they may be.

16. If an item or items in your order are out of stock we shall, at our absolute discretion, either hold delivery until the entire order is ready to ship or despatch

those items that are in stock straight away, despatching those out of stock items to you as soon as they arrive.

17. You agree that personalised items often have a very long lead time.

18. You agree to inform us of delivery difficulties at the point of order and agree to indemnify us against additional charges levied on us due to delivery difficulties. We assume, unless

informed to the contrary, that delivery can be made on 17 tonne vehicle with level access for pallet delivery. We only deliver to ground floor.

19. Carriers charge extra for delivery to areas outside England, Wales and the South Eastern areas of Scotland. More details can be found on the 'Shipping' page of our website or on

enquiry. Delivery charges are subject to variation without notice.

20. You agree to hold us harmless for loss, damage or non-delivery that is unrecoverable by us from the carrier.

21. You agree that a delivery will always require a signature and that if you give us instruction to leave your delivery somewhere safe it is entirely at your risk.

22. Where there is no one present to sign for the delivery and delivery has been attempted twice without success, the goods will remain at the depot of the carrier local to you for up to

7 days. They will not make a third delivery attempt. If you do not collect your goods within this 7 day period the goods are automatically returned to us, and you agree to indemnify us

against any charges levied on us for the return and or storage of the goods. We will delay re-despatch to you until such time as you have reimbursed us for the unauthorised return.

23. A Proof of Delivery from the courier shall be taken as irrevocable proof of delivery to your premises and you agree to hold us harmless for any failure

of delivery where there is a Proof of Delivery provided by the courier.


24. If you are offered trade credit terms we expect you to run your account with us in a proper fashion and ensure that payments are made in accordance with the terms we agree.

25. Goods remain our property until payment of all outstanding invoices is received. We reserve the right to repossess any goods for which full payment has not been received. Until title

passes you agree to hold the goods as bailee for JWE Partners Limited, keeping the goods separate from all other products and labelling them so they can be easily identified as ours.

26. Payment is to be made in Pounds Sterling unless otherwise agreed in writing. You may not withhold some or all of the money you owe for any reason.

27. Overdue accounts will be subject to interest being charged on them at the rate of 8% over the Natwest Bank base rate from the due date until cleared

payment is received. We reserve the right to stop further deliveries to you even if we are contracted to do so if your account is overdue.


28. Where no warranty is mentioned in the product description then the warranty shall be for a period of 1 month from the invoice date and this warranty will cover you for defects

in materials and workmanship.

29. All warranties are a return to base warranty whereby you must return the item at your expense, in its original packaging to a destination we will adivse to investigate the fault.

Once it is agreed the fault is covered under the terms of the warranty then you will be reimbursed your reasonable costs for the return.

30. Where the item is found not to be faulty you will have to pay for the return of the item to you.

31. The warranty does not cover anything arising from wear and tear, accidental damage (whether wilful or otherwise), negligence, misuse, not following the instructions, mishandling,

alteration or adaptation, modification or neglect, adjustment or repair.

32. The warranty is void if you have not fulfilled or are in breach of any of your responsibilities under this contract.

33. Refunds, part-refunds and replacements are at the sole discretion of us and you agree to be bound by our decision. Further liability is specifically excluded.

Personalised products are non-refundable.

34. Particularly in respect of electrical items you are solely responsible for ensuring that anything you buy from us is compliant with the rules and regulations of where you will use it.

You will ensure, for instance, that electrical goods are installed by a qualified electrician. You will ensure all users receive proper training in the use of the items.

35. You accept full responsibility for disposal, recovery and reuse of electrical and electronic goods to which the Waste Electrical and Electronic Equipment Directive (or any regulation

that implements, relates to or succeeds this) and the cost of disposal shall be yours.


36. We will not be held liable for any loss of income or profits or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by the negligence

of us, our breach or non-performance or any of our obligations under these terms or otherwise.

37. These terms set out the full extent of our obligations and liabilities in respect of the sale of the goods. In particular there are no conditions, warranties or other terms, expressed or

implied, as to satisfactory quality, fitness for a particular purpose or of any other kind whatsoever, that are binding on us except as specifically stated in these terms. Any condition,

warranty or other term concerning the sale of the goods, which might otherwise be implied into or incorporated within these terms, whether by statute, common law or otherwise, is

excluded to the fullest extent permitted by law.

38. We shall not be liable for any failure or delay in performance under this Agreement to the extent that said failures or delays are caused by causes beyond our reasonable control and

occurring without our fault or negligence, including, without limitation, failure of suppliers, subcontractors, carriers and acts of God.

39. You agree to indemnify us and our agents, officers, partners and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal

fees, arising out of any breach of any of our terms and conditions.

40. You may ask us to print or make something with a logo or other design. If you do the responsibility to comply with copyright and patent obligations is yours and you agree to

indemnify us from any action if you have not so complied.

41. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was

not present.

42. This agreement to be governed by English law

Privacy Policy

1. This privacy policy sets out how we use and protect information that you give when you use our services including our website.

2. We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this privacy policy.

3. We may change this policy from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.

Data we collect about you

4.We may collect the following information about you:

i) Your Name

ii) Company Name

iii) Telephone Number

iv) Email Address

v) Any postal addresses that you provide

How we handle your data

5. We use this information for the following reasons: 1) To process any orders you make through our ecommerce platforms or by other means ii) To iImprove our products and services

iii) For marketing our products and services to you iv) For market research

7. We are committed to ensuring that the data you provide is handled securely and have put in place suitable physical, electronic and managerial processes to safeguard your information.


8. Cookies are small files which are placed on your computer's hard drive. Cookies help this website to analyse traffic and visitors and help our site respond to you as an individual.

9. We use traffic log cookies to identify which pages are being used on our site and analyse visitor behaviour through statistics.

Links to other websites

10. You may encounter a link to an external website page whilst visiting our online store or profile on our website. If the link is to a website that is operated by a third party you should

know that we have no control over that website and as such cannot be responsible for the protection and privacy of your data or information you provide whilst visiting the site.

Controlling your information

11. You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information

held on you please contact us.

12. If you believe that any information we hold about you is incorrect or incomplete then please write to or email us as soon as possible and we will promptly correct the erroneous data.

Credit account customers

13.Where you have a credit account with us we may collate payment history data for our own use and we may share this data with our credit reference suppliers